The core purpose of American Exteriors is to assist homeowner to realize their home remodeling projects in a way that is convenient and affordable for them. In order to achieve this, there are three elements that are a must from any business.

1. A staff that is dedicated to the satisfaction of the customer
2. A product that is not only the best, but continues to utilize the latest technological advancements on the market to provide a product that is second to none
3. And most important, a great result each and every time.

Our success is demonstrated by the many homeowner window reviews we recieive in regards to the American Exteriors experience. Here is a great homeowner window review that illustrates the American Exteriors concept:

When it comes to purchasing new window for your home, finding a company you can trust can be a difficult process. I t can be more difficult when you are not even shopping for them! But when the window company comes to you, well, that is another story. And it happened to us.

Shortly after we purchased our home, we were greeted by a friendly gentleman with American Exteriors with a great offer on new windows. We were interested in obtaining more information. We were contacted by American Exteriors to set up an in-home appointment with one of their representatives.

Our appointment with Mr. Stan Jacobsen started timely and provided a good lesson in all aspects of windows – including design, features, installations, and cost. Mr. Jacobsen was very friendly. He was knowledgeable as well as personable. He answered every question we had and did so comprehensively. He provided us with affordable payment options. He explained the lifetime warranty. We collectively share some personal experiences in life which was very comforting to know that Mr. Jacobsen while representing such a large company was in fact, an every day person like us. And most importantly, he was not pushy. He allowed us to make a conscious decision without pressure to make a sale. Since we are originally fromNew York City, we are generally leery of anything that sounds too good to be true. But in this case, there was nothing hidden – the cost was the cost and there was not fine print. The whole process of the purchase went very well.

After a technician came to our home and took more exact measurements, a date was set for the installation of our windows, In passing, we mentioned to the technician to call us if an earlier appointment became available (although our appointment was two weeks from the date the technician took the measurements). The technician said he would however, we did not think he would call. To our surprise, we received a telephone call asking if we wanted to move our appointment up one week. Of course, we agreed. The technicians that came to install the windows made great appearances. They were professional and courteous. They gave us an explanation of how the windows worked and made sure we were satisfied with their work. They even clean up after themselves. After leaving our home, you could not tell that the technicians were there doing work.

The windows themselves are wonderful. They open, close, and lock easily. They are easy to remove and clean. They do a great job at keeping the heat and ultraviolet rays from the sun out of our house. We see a big difference in our home. They look nice and have made our home very comfortable.

We are very happy with choosing American Exteriors for our windows. We will gladly refer anyone to them who may be interested in windows or siding. Great staff, great product, great result.

Sincerely,

Christopher & Karen Maiorana

Colorado Springs,Colorado

We invite you to visit our website at www.amext.com to provide us an opportunity to assist you in realizing your home remodeling and home improvement projects.

In such a competitive industry as energy efficient products find themselves in, American Exteriors continually rises to the top of competition. There are many reasons which we feel that our energy efficient window and siding products rise to the top. One reason is our warranty. Homeowners are often appreciative of the care American Exteriors has taken to ensure that our warranty is the most competitive in the market. Homeowners also comment on the product as the reason American Exteriors has enjoyed such success. As the manufacture of our energy efficient windows, we are able to ensure the most technologically advanced product on  the market.

This homeowner review is a great testament to what makes American Exteriors stand out in an ever growing, ever competitive market.

At the time our home was built (and probably yours) Oldack Windows were very popular. These were poor quality windows, the air seal breaks and the windows fog, the frames are rotting and they have no coating to reduce solar radiation. We needed replacement windows, we were fortunate to select American Exteriors windows.

As we selected windows we had three objectives. We wanted low maintenance frames, tinted windows to reduce solar radiation and we wanted to add value to our home by improving the curb appeal. With the American Exteriors windows we got our objectives met plus lots more. Our home is quieter, we feel fewer drafts near the windows, and also our new windows have and ultraviolet factor to reduce fading of our furniture. Perhaps the greatest benefit is that the windows are warranted forever – America Exteriors will repair or replace our windows and patio doors forever at no cost – the warranty is even transferrable to a future buyer – WE LIKE THAT!!!!

You probably notice our home near the intersection of Farmington and Old Farm Road. If you think it looks great now, look again this spring and summer, we have planted about 450 Holland bulbs.

Our experience with American Exteriors has been a real pleasure from start to finish. Our salesman was patient and thorough without any high pressure. Tow days after signing the order we received a beautiful bouquet thanking us for the order. The installation crew were jovial, excellent craftsman, willing to explain things and they cleaned up well and left the windows sparkling clean. They pointed out houses in which they had replaced the windows years ago while working for another company — the vinyl of the windows has shifted colors from the trim so that the replacement windows are obvious and unattractive – our home has no appearance of replacement windows.

Ours is a project home for sales purposes and we invite our Star Watch II neighbors to give us a call to get acquainted, have a cup of coffee and take a good look at the windows. We will be happy to answer any questions that we can.

What else can be said? IF you need replacement windows or patio doors we wholeheartedly recommend that you consider American Exteiors. As their leading competition says, “If you can find a better window, buy it”…WE DID!!!

Sincerely
Paul and Dorothy Heim

We encourage you to visit us at www.amext.com to see how American Exteriors can help you on your next energy efficient remodel.

American Exteriors LLC teaches you how to properly remove and replace your single hung window sash.

Hello and welcome again to the American Exteriors energy efficient windows tutorial. Today we are going to be discussing how to properly remove and replace your window sash. So here – I am going to demonstrate how to properly remove the sash on a single hung window.

Quite simply, we am going to start by unlocking the sash. Turn both locks, raise your sash up about 3 to 4 inches from the bottom, grab your tilt latches on either side of the sash pull them toward the center which releases the sash. Bring it down to about level. You are going to want to put your hands on both sides of the sash and raise one side at a time. That will come loose easily. Lift out the second side and there you have it – the sash is removed quite simple

In order to put the sash back in we are basically going to reverse the steps. So again, the bottom of your sash, here you have your pivot bars. Your pivot bars need to sit down into the shoes that are inside the frame of the window. So we are going to come back, just about level but on a slight angle we are going to start one side at a time. Get them inside the frame first the left side down into the shoe then the right side down into the shoe. You should be able to support the sash with one hand if they are seated in the shoe correctly. Give a little tap to make sure they are engaged all the way go ahead and rotate your sash up and lock it into place. Once a window sash is locked into place it should slide up and down easily. If you have any resistance to sliding go ahead and tilt it back out and make sure that the pivot bars are seated down into the shoe. Try it again and once again it should slide easily and there you have it – how to remove and replace your single hung window sash

Branding, consumer awareness, marketing – regardless of what label you use to define it, the reference is to the same thing, growing your company. There are many ways to grow awareness of a business from catchy commercials, catchy logos, contests, giveaways – the list goes on and on and there is no one way that is a magical solution. But the bottom line is that you are trying to appeal to your customer base.

Here at American Exteriors we have utilized a different approach. American Exteriors has been expanding its reach for over 25 years through  our referral program. The referral program here at American Exteriors has always been integral to our growth and expansion – and it works. From a one market company started back in 1984 to a multimillion dollar company in todays market, American Exteriors continues to expand it ever reaching window and siding solution across the nation.

In an industry where contractors and products abound, American Exteriors relies on a product that is above industry standard and a customer experience which surpasses that of its competitors. How have they done this? By listening to the feedback from their customers American Exteriors has been able to provide an experience that, according to the website, “is simple, yet difficult for others to duplicate.”

American Exteriors invites you to contact us at www.amext.com in order to find out why American Exteriors continues to be one of the most referred window and siding replacement manufacturers in the industry.

When you sit down and think it through, replacing the windows in your home may seem to be a clear choice. Replacing the windows may seem to be the best choice becaue you may have a broken window pane or due to drafts in the cold season. When it comes to the priorities o f the home, replacing the windows can clearly be the priority.

1. Sound Resistance – The sound barrier provided by an energy efficient window filled with argon acts as such a natural barrier, homeowners are often surprised by the amount of sound blocked by the windows.
2. Natural Light – Given the manufacturing technique of energy efficient replacement windows from American Exteriors, our windows are designed to maximize on the natural light without compromising the interior environment of your home
3. Energy Efficiency – It is hardly surprising that energy efficient windows from American Exteriors help to save money on heating and cooling costs, but what is surprising to most is how quickly they begin to see results. Often homeowners will notice the heating and cooling unit activating less to maintain the inner temperature of the home.
4. Safety – American Exteriors windows come standard with limit latches for safety. These limit latches allow the homeowners to sleep safely knowing the window cannot be opened and allow an intruder in. As well, due to the durability of the glass, homeowners with children or neighborhood children whom have had rocks, baseballs, and even bb pellets strike the window have attested to the benefit of the dual paned double strength glass.
5. Warranty – As with any product, having a warranty ensures peace of mind. The American Exteriors warranty provided provides homeowners the opportunity to address any issues which may arise from their window solution. Our prompt customer service department ensures the highest quality care should there be an issue as many homeowners have attested.

Here is a great homeowner review attesting to the benefits of their American Exteriors energy efficient window solution.

To: American Exteriors, INC

“I would like to tell you how pleased I am with your service. Everyone who I had business with from the first person at my door to everyone else that came to my home was very professional. It was a pleasure to do business with you. The explaining of your windows and what they would do and perform, I find it live up to everything promised. The work was done promptly and with courtesy. It’s hard to tell you how comfortable it has made our home.

Some of the things we like about the windows is how much the outside noise was cut in half. In the morning I would sit in my dining room with the sun shining in and before it was so hot I had to move where it didn’t let the morning sun shine in. Now I can sit there without any heat from the outside making it too hot to be comfortable. So far we haven’t had to turn on our air conditioner til late in the afternoon. We turn the air conditioner at about 9-10 at night and we sleep very comfortable. We believe that in winter we will have the same success with heating our home.

Thank you for your way of doing business

P.S. The exterior sure looks better. We aren’t selling our home but people stop and want to buy it.”

Ray & Gladys
April 22, 2006

That is a great testament to the benefits of an American Exteriors window solution. For more information conact us here at www.amext.com.

What is the best way to increase your visibility and relationship with homeowners? Stellar customer service! American Exteriors has been providing homeowners with energy efficient vinyl window and vinyl siding products for over 30 years. By listening to our customers and providing stellar customer service, American Exteriors continues to establish partnerships in the community.


 

Visit www.amext.com for more information from American Exteriors

Searching online for the topic window screen safety you will find many articles related to the hazard screens can pose to child safety. Each year, according to the information found on these websites, hundreds of children are injured from falling out of screens that they are leaning on. Pet owners also bemoan the fact that their pets can push out the screens and escape. According to the cautions issued by many window manufacturers, the purpose of the screens is to act as an insect repellents and are not strong enough to withstand the force children or pets can place upon them.

What can you do to ensure the safety of your children as well as pets? There are many sites that have advice in dealing with the situation. Here are a few that are common:

•  If you have double hung windows, lock the bottom sash and open the window from the top.
•  Remove any furniture around the window a child might climb on.
•  Do not expect window screens to prevent falls. They are not designed to withstand the weight of children.
•  Do not leave your child unattended with access to an open window.

This is very good, simple, practical advice to assist in keeping children safe.

Customer Service – how the customer perceives that an organization has delighted the customer by meeting and exceeding the customers needs

Customer Care -  the approach a company has in winning and maintaining clients or customers. Customer care puts customers at the core of all activities, this can be seen by giving quality service, price and item differentiation. Customer care is keeping customers informed, and listening to what the customers say could improve your relationship.

I recently read an article that said that their customer service department was going to focus instead on customer care. Their implication was that customer care was the aim and objective to achieving a great relationship with their customers. Here at American Exteriors we have learned that instead of customer care being exclusive, instead it is inclusive to the overall customer experience. From an American Exteriors standpoint customer satisfaction means that we have addressed the needs of our homeowners to a level that each care and concern has been, not only addressed, but also exceeded the expectations of the homeowner.

Our measure for success lies in the homeowner reviews which we receive that tell us how we are doing. At times, there may be items to improve upon and we take the time and care to implement these suggestions to the best of our ability. American Exteriors has become a leading energy efficient window and siding manufacturer through the processes we have developed through our long years of service in the community.

Here is a great testament in the form of a homeowner review:

Dear American Exteriors,

Our window replacement experience with your company has been top-notch. Everyone we have dealt with has been polite, helpful and professional. Steve the salesman took the time to explain exactly how your windows are made. The heat blockage demonstration with the heat lamp and your windows was very impressive.

The installers, Gary Cline and B.J., were right on time and had the job done by 2:00pm. They answered all our questions and did a very professional job.

The new windows look so much better than our old ones. The existing windows were 26 years old with water stains and scum so bad, they never looked clean. The new windows are so clear that it almost looks like there is no glass present. The windows also slide open and closed very easily. Our old windows would stick during humid weather and be very hard to open. These new windows open and close very easily.

We can tell an improvement in the windows just pulling up in the driveway. They look slick and gloss instead of dull and dirty. The wrap around the outside of the windows looks very good. We would definitely recommend your company to anyone needing replacement windows.

Sincerely,
Jeffrey Raymon
Joy Raymon

We encourage you to visit online at www.amext.com to learn more about us. You can also join real-time discussions with our homeowners on our facebook wall at www.facebook.com/amextllc.

We look forward to hearing from you.

Ok so it has happened.

You finally took the plunge and decided to have a professional home remodeling company come out and upgrade your home. You have responsibly prioritized the needs of your home, you have done the research on the remodeling company and the product and you have obtained references from prior customers and the Better Business Bureau in your area just like a smart consumer is supposed to. You liked the demonstration by the representative and everything has been going as it should.

But what do you do when things start to go wrong? No one has contacted you for an installation date or there are issues with the product being delivered? Problems such as these can leave you with a sinking feeling about the company you partnered with to accomplish your remodeling project.

There are a few proactive steps you can take before your project begins to ensure a great remodeling project

• Educate yourself as to the process being done.

Ask questions such as: Is there any labor that I am responsible for, do I have to move anything or will it be moved for me, will I need to schedule time to be home, how much time, etc.? Having these questions answered will do much to avoid misunderstandings?

•  Get it in writing.

If there is additional work to be done, make sure that it is in writing, in the contract or as an attachment to the contract.

•  Get the names, direct contact numbers, or even email of the project managers or whomever is in charge of the project.

Often times, someone may give you a generic phone number or a number to an assistant. It can become very frustrating to play phone tag when you have a question or need something addressed.

•  If there is an issue or concern, address it right away.

From scheduling to product to installation, if you have a concern, make sure that you communicate the issue immediately in order for it to get resolved.

•  Never assume that a job is done to your standards just because it is a professional company.

Scrutinize the work being done. Make sure that the product and the installation are done to the standard you expect.

Every project by a professional company is done from the standpoint of the homeowner and the standpoint of the company that the project will be done to a high standard. After all, a company doesn’t become reputable unless it holds to the highest of standards. However, issues may arise and the best way to address them is to be prepared. Using the checklist provided is a great way to ensure a great process

Homeowners often comment on how the American Exteriors process made them glad that they decided to move forward with their energy efficient window remodel.  Customer care has always been an integral part of American Exteriors. Working with homeowners for over 25 years has allowed us to perfect our process in dealing with homeowners from the beginning to the end.

Here is a great homeowner review in regards to the American Exteriors process.

Dear American Exteriors,

Our window replacement experience with your company has been top-notch. Everyone we have dealt with has been polite, helpful and professional. Steve the salesman took the time to explain exactly how your windows are made. The heat blockage demonstration with the heat lamp and your windows was very impressive.

The installers, Gary Cline and B.J., were right on time and had the job done by 2:00pm. They answered all our questions and did a very professional job.

The new windows look so much better than our old ones. The existing windows were 26 years old with water stains and scum so bad, they never looked clean. The new windows are so clear that it almost looks like there is no glass present. The windows also slide open and closed very easily. Our old windows would stick during humid weather and be very hard to open. These new windows open and close very easily.

We can tell an improvement in the windows just pulling up in the driveway. They look slick and gloss instead of dull and dirty. The wrap around the outside of the windows looks very good. We would definitely recommend your company to anyone needing replacement windows.

Sincerely,
Jeffrey Raymon
Joy Raymon